Privacy Policy

Your personal data will be processed by Racket Pulse LTD. PTE. (hereinafter also referred to as the "Company") with registered office at 160, Robinson Road, 068914 Singapore, acting as the "Data Controller." You can contact support at the following email address: admin@racketpulse.com.

1. ABOUT US

RACKET PULSE is registered in Singapore with its registered office at 160, Robinson Road, 068914 Singapore.

Identity of the Data Controller

• Name: Racket Pulse LTD. PTE.
• Tax ID (NIF): 202338534Z
• Address: 160, Robinson Road, 068914 Singapore
• Email: admin@racketpulse.com
• Website: www.racketpulse.com

2. YOUR RIGHTS

You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we are providing you with the information in this Privacy Notice.

We may collect personal information directly from you, from your authorized representatives, from third parties, or through our website, service application forms, and other methods such as surveys.

You have the right to:

• Access your personal data.
• Rectify incorrect or incomplete data.
• Request deletion ("right to be forgotten").
• Object to certain processing.
• Restrict processing.
• Request data portability.
• Withdraw your consent at any time.

To exercise these rights, please contact us at admin@racketpulse.com.

It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your relationship with us.

If you do not agree with our use of your personal data as set out in this Privacy Notice, you should not submit your personal information to us. However, if you do not wish to submit your personal information, or if you wish to exercise your rights to prevent us using your data, you should be aware that this may restrict your ability to use our digital platforms including, our website, mobile app and software and access to certain features and content therein.

You consent to being contacted via SMS, email, or app notifications, and to the processing of your data for reward and marketing purposes.

Timing of response to data access and correction requests

1. We will endeavour to respond to your data access and/or correction requests, where applicable, within thirty (30) days of your request.
2. Where we are unable to do so, we will, within that timeframe, inform you of this and of the reason(s) for our delay and we will give you an estimated timeframe for our response.
3. In the event where a request is received via e-mail, the identity of the person making the request shall be verified by RAQUET PULSE before proceeding to make the correction.

3. PERSONAL INFORMATION COLLECTION

We may collect, transmit, and store the following categories of personal data when you register or participate in our activities:

• Identification Data: name, surname, identity document (if required)
• Contact Data: phone number, email, address, location data (if permitted)
• Payment Data: information necessary to process registrations and purchases, Credit card information, Bank and settlement details.
• Participation Data: tournaments you register for, sporting results, photographs or videos of the event (with consent)
• Navigation Data: IP address, cookies and web analytics

Some data may be collected automatically when using our services.

4. USE OF PERSONAL INFORMATION:

We use personal data to:

1. Manage registrations and participation in tournaments and tour activities.
2. Verify your identity and personalize your experience.
3. Communicate relevant information about schedules, results, changes or incidents, special offers, prizes, and rewards that may be of interest.
4. Process payments and billing.
5. Promote the tour using photographs and videos (with consent) and conduct necessary marketing and promotional activities.
6. Perform market and product analysis to improve our services.
7. Comply with legal and security obligations and investigate any actions that may threaten network security or integrity.
8. Send newsletters and commercial communications (with consent).
9. Provide customer support through chat and automatic content sharing between users.
10. Maintain, operate, and secure IT services.

Under the PDPA of Singapore and applicable local laws, we process your data based on:

• Your explicit consent (e.g., for marketing, use of images).
• Performance of a contract (e.g., tournament registration).
• Compliance with legal obligations (e.g., billing, tax regulations).

Your data may be transferred outside Singapore. We ensure that any transfer is carried out with the necessary safeguards in accordance with the PDPA and applicable local laws.

The Company may share personal data with third parties for legitimate business purposes, including but not limited to service providers, vendors, contractors, and business partners. The Company will take appropriate measures to ensure that third parties receiving personal data are bound by confidentiality obligations and provide adequate protection to such data.

Personal data may also be disclosed to other companies within the corporate group. Your data may be shared with:

• Club managers associated with your booking.
• Subsidiaries and affiliated companies.

The Site may contain links to other websites or services whose data collection and use policies and privacy practices may differ from ours. We are not responsible for and will have no liability in connection with the content or privacy practices of such other websites.

5. CHILDREN'S PRIVACY

Our services are not directed to children under 16 (or the applicable minimum age in your country). We do not knowingly collect personal data from children under this age. If you are a parent or guardian and you believe that your child has provided us with personal data, please contact us and we will take steps to delete such information. If we become aware that we have collected personal data from a child without parental consent, we will delete it immediately.

6. WHAT IS THE LEGAL BASIS FOR PROCESSING YOUR DATA?

We inform you of the legal grounds for processing your data:

• Performance of a contract: Provision of the requested services.
• Data subject's consent: Sending of commercial communications.

7. DATA RETENTION

Personal data will be retained for as long as necessary to fulfill the purpose for which it was collected and to determine any potential liabilities arising from that purpose, in addition to the periods established by applicable recordkeeping and documentation laws.

8. CONTACTING US

Should you have any questions or concerns about this Privacy Notice or how we process your personal data, please contact us at: admin@racketpulse.com.